These Terms and Conditions govern the booking and use of travel and tour services provided by ExoticTravelNet.com. By booking a tour, purchasing a travel package, or using any services provided by us, you agree to these Terms.
1. Booking and Payment
Booking Process: Customers must complete the online form or contact our team. Valid payment details are required.
Deposit and Payment: A non-refundable deposit may be required. If full payment is not made by due date, we may cancel your booking.
Pricing: Prices may vary and include taxes, extras, etc.
Payment Methods: Accepted via credit card, bank transfer, or specified options.
2. Package Inclusions & Exclusions
Inclusions: Transport, accommodation, meals, and entrance fees as outlined.
Exclusions: Personal expenses, optional activities, visas, travel insurance, etc.
3. Cancellations and Modifications
Customer Cancellations:
30 days: Full refund minus deposit
15–30 days: 50% refund minus deposit
15 days: No refund
Our Cancellations: We may cancel due to force majeure or low bookings.
Modifications: Changes are subject to availability and may incur extra fees.
4. Travel Insurance
Highly recommended for emergencies, delays, or medical needs. Not included unless explicitly stated.
5. Customer Responsibilities
Travel Documents: You must ensure valid passport and visas.
Health: Ensure physical fitness for selected tours. Inform us of any medical issues.
Behavior: Disruptive behavior may lead to removal without refund.
6. Tour Changes and Delays
We may adjust itineraries due to external factors. Alternatives or refunds may be offered where possible.
7. Liability and Disclaimers
We are not liable for third-party issues. Our liability is limited to the total paid amount.
8. Force Majeure
We are not responsible for disruptions due to uncontrollable events such as pandemics, natural disasters, strikes, etc.
9. Travel Documents and Visas
Customer must ensure they meet all entry requirements. We may assist but do not guarantee visa issuance.
10. Privacy & Data
Customer data will be handled according to our Privacy Policy. Used for booking and communication only.
11. Disputes & Law
Disputes will be resolved under Kenyan law and in local courts if mediation fails.
12. Amendments
We reserve the right to change these terms. Updated terms will be posted on our website.